Exchanges Policy

Clev would like to satisfy the needs of customer. Therefore, we stated here that all the purchased item is final and non-refundable.

Exchanges are only permitted if the customer has an unboxing video and if the exchange is due to an error in the item shipped by Clev.

Warranty Claim Policy

The warranty is valid for one year from the date of order and covers hardware and stitching issues. 

To claim the warranty, please contact us via WhatsApp, sending a screenshot of your order and the warranty card. Our team will confirm your request, and the item should be sent to the Clev address.

Repair time is 7-14 working days, and then the item will be returned to the customer. 

Shipping costs will be the responsibility of the customer.